Frequently asked questions:
How long does it take to ship my order?
Each order is handcrafted and processed within 2–3 business days. Shipping times vary by location, but most U.S. orders arrive within 3–7 days.
Do you offer free shipping?
Yes. We offer free standard shipping on all U.S. orders over $75. Orders under that amount are calculated at checkout based on location.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times are shown at checkout.
Are your ornaments handmade?
Yes. Every Rivolini piece is carefully handmade in Los Angeles with high-quality materials and attention to detail.
Are all pieces identical?
Because each ornament is individually handcrafted, slight variations in pearls or ribbons make every piece beautifully unique.
Can I request a custom order?
Absolutely. We offer personalized ornaments and wedding favors. You can use our “Request Quote” form or email us directly with your customization details.
Do you offer wholesale pricing?
Yes. We partner with boutiques, stylists, and event planners. Please contact us for bulk pricing and exclusive collaboration options.
What is your return policy?
Due to the handmade nature of our products, we accept returns for unused items within 7 days of delivery. Custom orders are final sale.
How should I care for my ornaments?
Store your pieces in a cool, dry place and avoid direct sunlight or moisture. Wipe gently with a soft cloth if needed.